Based on ratings published by trusted online review sites as well as information from 3dOcean's website, 3dOcean performs average to better than average in terms of customer service compared to other app builder platforms.
From information posted on 3dOcean's website, 3dOcean appear to have average support for customer service relative to competing mobile app builder services. Check out the page here. Specifically, their website provides the following information:
There is a lot of useful information in Support Center. If you need any help or any answers that aren’t in the wiki, Support Center is open from 9am to 5pm Monday to Friday, Australian Eastern Standard time. Support tickets will be answered within two working days.
Learn more at the company's website.
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This user rated 3dOcean's customer service: 3.0